Volume 23, Issue 2 (Summer 2017)                   IJPCP 2017, 23(2): 208-217 | Back to browse issues page

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pourasghar M, Najafi K, Tirgari A, Yazdani J, Falaki M, Salehi F. Investigating Employees’ and Health Care Practitioners’ Communication Skills. IJPCP 2017; 23 (2) :208-217
URL: http://ijpcp.iums.ac.ir/article-1-2454-en.html
Investigating Employees’ and Health Care Practitioners’ Communication Skills
Mehdi Pourasghar1 , Kyumars Najafi2 , Abdolhakim Tirgari1 , Jamshid Yazdani3 , Mozhgan Falaki4 , Fariba Salehi 5
1- Psychiatry and Behavioral Sciences Research Center, School of Medicine, Mazandaran University of Medical Sciences
2- Department of Neurology, School of Medicine, Guilan University of Medical Sciences
3- Department of Biostatistics & Epidemiology, Faculty of Health Sciences, Mazandaran University of Medical Sciences
4- Department of Midwifery, Nasibe Nursing and Midwifery School of Sari, Mazandaran University of Medical Sciences
5- Department of Midwifery, Nasibe Nursing and Midwifery School of Sari, Mazandaran University of Medical Sciences , E-mail: salehy.fariba@yahoo.com
Abstract:   (7122 Views)
Objectives Communication skill is one of the basic skills of human social life  that have a profound impact on the success of individuals, organizations, and institutions. This study is conducted to determine the status of communication skills and related factors in staff and health workers of burn and psychiatric hospital in Sari city. 
Methods This descriptive-analytical study has been done with a sample size of 409 people, comprising staff and health workers of a burn and psychiatric hospital in Sari city in 2015. In this study, the samples were selected using the census method. Instruments used for the study were demographic data and communication skills questionnaire consisting of skills of understanding message, listening skills, insight to the communication process and certainty in communication that was completed in an interview with hospital staff. Collected data were analyzed with SPSS software version 18 using Pearson correlation coefficient, ANOVA, and t-test.
Results Findings of the present study indicate that the mean of communication skills of staff is 154, which is at a desirable level. In this study, it is shown that there is a significant difference in the mean score of communication skills according to work experience variables, education, work location, employment status, and position (P<0.5). There is also a significant relationship between certainty and the participants' education degree.
Conclusion Based on the findings of the current study, it is recommended that the education level and communication skills of the staff and health workers in hospitals should be increased. To increase these skills, it is necessary to conduct service training. It is also important to provide job security to health workers and staff by reviewing job rules and employment status using rewards and timely encouragements and determining service place of staff regarding their interests and expertise. This can result in significant improvements in communication skills, thereby, raising the satisfaction of staff and clients.
Keywords: Communication skills, Health care workers, Message, Communications
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Type of Study: Original Research | Subject: Psychiatry and Psychology
Received: 2016/02/16 | Accepted: 2017/02/22 | Published: 2017/07/1
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